Payment questions
Use Account for invoices, payment methods, and plan changes.
Support center
Answers for the normal subscription problems.
Billing changes, password resets, app support, device limits, and the occasional question about why your recommendation engine seems oddly poetic tonight.
How do I cancel my CinderStream subscription?
Open Account, choose your current plan, and confirm cancellation. Access continues until the end of your paid billing period.
Can I upgrade from Solo to Duo or Household?
Yes. Use the Plans page or your account center to switch. Upgrades take effect immediately.
Where do I fix login issues?
Start on the Login page. If you are locked out or forgot your email, support routes through your active account information after sign-in.
Do downloads work on every plan?
Solo includes one download-ready device. Duo includes three. Household includes six. The current limits are listed on the Plans page.
Sign-in and profiles
Use Login to restore access and Watchlist to preview synced queue behavior.
Policy documents
Review the Terms and Privacy Policy for membership details and data handling.